Nando’s is definitely in my top 5 favourite places to eat! It’s definitely one of the places I have visited one too many times since the easing of lockdown restrictions.
However, a few things have changed at Nando’s since re-opening…
On a good, but slightly bad note. If you’re like me and you fancy a cheeky Nandos spontaneously, you may not be impressed. Nandos ask you to book a table by visiting your chosen Nando’s and scan in that restaurant’s particular QR code. This is an issue if you’re starving and you’ve travelled a long way to get some peri peri chicken, to then find out that you may have to wait over an hour for a table, especially if it’s a Nando’s where there is nothing else in that area to kill time. You’d think you would be able to book via phone at least, cmon Nando’s! I do think it is a really cool idea though and very technical (which I love- I love all things technology), just needs a tiny bit more work, so people can scan the code on the way to the restaurant instead of having to go there to find out you’re waiting at least an hour.
On a very good note, my usual chicken thighs order is still a STRONG 10/10. The staff are really brilliant too with the new sit-at-your-table situation. If you haven’t been to Nando’s before lockdown, you usually go up to the counter to order your food, but now you’re asked to scan the QR code on your table to order food. (Great, if your lazy like me, so I ain’t complaining!) Though I love the idea and technology, you’re in a tricky situation if your phone is dead, or you cannot get service to connect your data or WiFi. I’ve not been in this dilemma yet, but I’m sure Nando’s would have a solution to this though- but heads up to anyone on low battery.
One thing I must mention though is that you no longer get bottle of sauces and you get packets instead. There are no extra hot sachets though, so be prepared my chilli hacker readers. However, I’m glad Nando’s have found a COVID friendly option to sauces though- like can you imagine going to Nando’s without the sauce!?
Also shoutout to the wonderful service I’ve had in a few Nando’s in the Newcastle area! The staff have been amazing! I usually get gelado with my brownie for dessert (yup- I get dessert at Nando’s. Honestly coconut gelado and salted caramel brownie from Nando’s is one of the best I’ve ever had and that means something, as I never really get dessert when I eat out). Unfortunately, there was no gelado on the online menu or ice cream and I really wanted to fulfill my Nando’s dessert craving that I’ve had since March *insert puppy dog eyes*.
I spoke to a lovely man and asked if they had anything to go with the brownie and he managed to get some ice cream for me even though it wasn’t on the menu and it was free of charge! Thank you so much, what amazing customer service! The food and the experience I get from here, is one of the reasons why I will always continue to go to Nando’s.
Nando’s you will always have my heart.
From the 7665479 times I’ve been to Nando’s lately, I keep forgetting to get a good picture of it for the blog, so here are a few from my personal Instagram! I’m sorry they are not as aesthetically pleasing as I would have liked them to be!